A Flipkart buyer from Chandigarh obtained the shock of his life when he opened the package deal that was delivered after he ordered an iPhone 12 128 GB variant from the e-commerce platform on its Large Billion Days sale.
Simranpal Singh discovered two bars of Nirma cleaning soap inside as an alternative of the iPhone price Rs 51,999.
“As soon as the Flipkart Wishmaster (supply individual) arrived, I ask him to open the field and began recording the video,” Singh stated in his weblog.
A video of the unboxing was posted on the YouTube web page ‘GoAndroid’.
After seeing the cleaning soap bars, Singh stated he refused to share the OTP with the supply individual as it might have meant that the order was obtained.
Following this, the shopper stated he raised a grievance with buyer care. He stated that the corporate accepted the error and initiated a refund inside just a few hours, one thing Flipkart confirmed.
“The problem was resolved by the Flipkart help crew and the entire quantity was refunded inside a span of some days,” Singh shared.
What has Flipkart obtained to say?
When The New Indian Specific contacted Flipkart, the corporate spokesperson stated, “Flipkart observes a zero-tolerance coverage on incidents that impression buyer belief. When the incident was dropped at our consideration by the shopper on the time of the open field supply, our Help Staff reached out instantly to confirm the small print and a full refund was initiated. Our crew has been in contact with the shopper because the incident occurred and are presently investigating the matter internally.”
Though this can be a uncommon prevalence, prospects have to be cautious whereas making such high-value purchases on-line.
It’s all the time advisable to file a video of receiving and unpacking any costly orders that you just make.
Flipkart is claimed to have an Open Field Supply possibility for high-value purchases like mobiles and laptops of choose manufacturers, in addition to most giant home equipment.
As a part of the Open Field Supply course of, the Flipkart Wishmaster (supply companion) opens the product on the time of supply, in entrance of the shopper. Clients can settle for the cargo if satisfied that the product is real and delivered in a very good situation.
Within the majority of instances, these on-line shops settle for movies and pictures as proof and do the needful. Nevertheless, if the vendor refuses to refund, alternate or change the faux or broken merchandise for you, then you may strategy the Nationwide Client Helpline (NCH) to voice your grievances.
Here is what you are able to do to lift a grievance with the NCH:
You possibly can name 1800-11-4000 or 14404 to register your grievance.
Or you may SMS on 8130009809 and they’ll get again to you.
Alternatively, you may register your grievance on-line by signing up right here.
You may also obtain the next apps in your cell phone and register your complaints – NCH, Client, and UMANG.
Issues to remember whereas procuring on-line:
All the time select reliable web sites to buy from.
Test the vendor’s rankings and product evaluations earlier than making any buy on-line.
It’s advisable to purchase “Flipkart Assured” or “Amazon Fulfilled” gadgets if you’re procuring from Flipkart or Amazon. It’s understood that these merchandise are verified by Amazon/Flipkart and have lesser possibilities of scamming you.
Don’t settle for the parcel if it seems to be tampered with.
All the time file an unboxing video as movies can function the most effective proof that can work in your favour even within the courts.